Customer Service

PROGRAM OBJECTIVE:

Gear the Sales department's mind towards the Customer. Develop an 'Internal Customer' mindset inside the company to prepare for excellent Customer Service. Investigate new opportunities for external Customer Service.

TARGET GROUP:

Front-line Salesforce and their Managers as well as all other department heads.

TOPICS COVERED:

• The customer oriented company structure
• The role of the company's Customers
• Customer Service opportunities
• Evaluation of the current level of Customer satisfaction

DURATION:

1 day